LEGAL
Refund & Returns Policy
Last updated 17 September 2026
Different things we sell work differently, so this page is split by what you bought.
Merch
Sold through our Shopify store. Every item is made to order by a print-on-demand partner. Nothing is pre-made and nothing sits in a warehouse, which is why the rules below are not the same as a normal shop's.
No change-of-mind returns. Because each item is produced only after you order it, we cannot accept returns or exchanges for buyer's remorse, ordering the wrong size, or changing your mind after you buy. Please check the size guide before you order.
Damaged, misprinted or defective. We will replace or refund it. Email ryan@futureastronautco.com within 30 days of the delivery date with your order number and clear photos showing the problem. Once approved we send a replacement or refund that item, and you do not need to ship the faulty item back to us.
Lost or undelivered packages. If tracking shows delivered but you do not have the package, or tracking stops updating, email us within 30 days of the last tracking update and we will work it out with the carrier.
Cancellations. Email us as soon as possible after ordering. If production has not started we can cancel and refund in full. Once an item is in production it cannot be cancelled.
Wrong address. We cannot reroute an order once production has started. If an order comes back to us because the address was wrong or incomplete, we can reship it at your cost.
Not returnable: gift cards, digital downloads, and final sale items.
Digital downloads and free downloads
Digital music files cannot be returned once downloaded. If a file is corrupt, will not download, or is the wrong track, email ryan@futureastronautco.com and we will fix it or refund it.
Free downloads are free. There is nothing to refund, but tell us if a link is broken and we will replace it.
Event tickets — not sold by us
We do not sell tickets on this site. Every ticket link takes you to a third-party platform such as Posh, Eventbrite or Eventim, and your purchase is with that platform and the event organiser.
That means we cannot refund a ticket, even for a show we are producing or presenting. Refunds, transfers and cancellations are governed by the policy of whoever sold you the ticket and by the event organiser. If an event is cancelled or rescheduled, the organiser announces how refunds will be handled.
If you bought a ticket to a Future Astronaut show and cannot get an answer from the platform, email ryan@futureastronautco.com and we will help you chase it — but the refund still has to come from them.
Production services
Stage production work is quoted and contracted per job. Deposits, cancellation terms and what happens if a date moves are set out in the written agreement for that job, and those terms apply instead of this page. If you have not signed anything yet, nothing is owed either way.
Demo submissions
Submitting a demo is free and always will be. We never charge to listen. If anyone asks you to pay Future Astronaut Records for consideration, it is not us — please tell us.
Chargebacks
If something has gone wrong, email us first. We would far rather fix it than have you go through your bank, and we will almost always sort it out the same week.
Contact
Future Astronaut, LLC, Gulf Shores, Alabama, USA — ryan@futureastronautco.com.